Job opportunities in amazon germany
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About the Role
As a Customer Success Agent (m/f/d), Germany, you will support AbeBooks buyers and sellers by offering them fast, educated and innovative solutions to their issues & concerns. Your seller and buyer support efforts will primarily be conducted via phone and email and occasionally through online remote assistance. Buyer support will range from non-technical inquiries about placing orders, shipping rates & tracking information, to walking them through the steps of updating their credit card details online. Seller support is where you’ll get an opportunity to exercise your natural desire to innovate and troubleshoot technical issues that are preventing sellers from successfully selling on the site. You will support sellers by building customized inventory management solutions that will allow them to efficiently list their inventory with minimal effort and high accuracy. You will proactively educate sellers on how they can be successful selling on AbeBooks and make recommendations directly. In this role, you will work on a Global team of Customer Success Representatives located in Canada, Germany, UK and South Africa and will be an escalation point for specific use cases. In addition to handling inbound support requests from buyers and sellers, you will also participate in outbound call campaigns.
By submitting your resume and application information, you authorize Amazon to transmit and store your information in the Amazon group of companies’ world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.